Refund Policy

This Refund Policy applies to every app in the Good Business network — Good Business (customer), Good Business Shopkeeper, Good Business Field, Good Business Influencer, and Good Business Manufacturer ("Good Business", "we", "us"), operated by Kheewa Incorporation, based in Ludhiana, Punjab, India.

Good Business does not charge a platform fee to join or use any app in the network. The only paid transaction on the platform is a creator campaign booking, described in full on our Pricing & Business Model page — a shopkeeper or manufacturer pays a creator directly for a piece of promotional content, at a price the creator sets. This policy explains when that specific payment is refundable.

1. Before content is delivered

A booking can be withdrawn or declined by either party before the creator delivers content against it. Since no payment has actually changed hands at that stage, there is nothing to refund — the booking simply closes.

2. Once content is delivered

When a business reviews delivered content, it can approve the booking — releasing the full agreed amount to the creator — or raise a dispute if the delivered content doesn't match what was agreed. A disputed booking is reviewed by a Good Business admin, who can resolve it in the creator's favor (payment released) or the business's favor (booking cancelled, no payment released). See our Cancellation Policy for how a cancelled booking is handled.

3. Once a booking is approved and released

Once a business approves delivered content and the payment is released to the creator, that booking is complete and the amount is not refundable — the creator has been paid for work already delivered and accepted.

4. Free campaigns

A booking made under a creator's Free Campaign Program quota involves no payment at any stage, so this policy does not apply to it.

5. How payment is collected today

Collecting a business's payment at booking time and holding it until release is being integrated with a supported payment gateway. Until that integration is live, a booking's price and release are tracked as records in Good Business's finance ledger rather than through an automated online payment. We will update this policy with gateway-specific refund processing times once that integration goes live.

6. Referral bonuses, commissions, and rewards

Amounts credited to an in-app wallet — such as referral bonuses, sales commissions, or reward points — are earnings paid out to you, not payments you make to us, and are not covered by this policy. Wallet withdrawals are described in each app and are subject to the verification rules explained there.

7. How to request a refund

Contact us at it.one@kheewa.in with your booking reference and the reason for the request. We'll review it against this policy and let you know the outcome.

8. Changes to this policy

We may update this policy as the apps evolve, in particular once live payment collection goes live. Material changes will be reflected by updating the date at the top of this page.

9. Contact us

Good Business is operated by Kheewa Incorporation.
Ludhiana, Punjab, India
it.one@kheewa.in